Campaigns Archives - Arrk Group

CRM ServiceFlex

Drashya Kuruwa — Mon, 18 Feb 2019 23:25:00 +0000

Microsoft Dynamics CRM ServiceFlex™

A configurable support package, flexible to meet your CRM needs

According to Gartner...

“55% of CRM initiatives fail to meet measurable business objectives.”

Extending the life of your CRM investment

Your company’s quest to acquire more customers, increase customer share and improve customer retention never ends, so neither should your enabling technology. Like business, CRM is a journey, and your team will always have questions about the system, and your software will inevitably need revisions and tweaks as your business grows and changes.

Even a relatively successful implementation followed by stagnation will result in a steady decline in CRM usage over time. It won’t take long until users and managers believe the CRM software incurs more effort than value, and begin working without or around the system.

Comprehensive support at the time you need it

Our team understands that the investment you have made into your CRM is paramount to the success of your business, and this is why we can offer a range of user care and technology support packages to help you and your team get the best from the investment you have made.

With our CRM ServiceFlex™ options, we work with you on a continuing basis, past the implementation phase of your project, so challenges are addressed, and your long-term CRM success is ensured.

Features available:

Service Management	A single point of contact who is responsible for: Delivering the service to the agreed SLAs and KPIs. Acting as problem owner for incidents and service requests. Arrk resource management and allocation with respect to the service. The production of a monthly service management report which sets out how we performed against the agreed SLAs and KPIs
Service Request (L1, L2, L3)	Service Request is the process by which helpdesk calls are managed. L1 – An advisory service to help you get queries and questions answered. Email and telephone support with full incident tracking L2 – A guidance service for when you require a little more help, such as basic configuration and importing datasets L3 – A supervisory service which gives you the opportunity to call off basic configuration time, such as creating a report or setting up a dashboard
Administrative Request	If you don’t have the resource or capability to take on full ownership of your CRM, then you can access technical support and development through our Administrative Request option based on a set number of days with unlimited tickets
CRM EmbArrk	An interactive workshop using the latest in design thinking practices, to undertake a deep dive into particular challenges to leverage continuous process improvement cycles to refine and optimise your CRM
Annual CheckmArrk Health Check	Our trademarked CRM health check that provides you with: 5-point dashboard assessment Quick wins recommendations Future development roadmap

All of the above work in conjunction with our dedicated CRM User Training Modules.

Our CRM ServiceFlex™ options

Arrk provides a configurable support package which is flexible to meet the needs of differing customers. You can select from Basic, Intermediate or Advanced levels of service with configurable options within each service level. The following table sets out the different functional components for each service level

	Basic	Intermediate	Advanced
Service Management	Yes	Yes	Yes
Service Request	Level 1	Level 2	Level 3
Administrative Request	Option	Option	Yes
CRM EmbArrk™	No	1 per year	2 per year
Annual CheckmArrk™ Audit	Yes	Yes	Yes
Extended Hours Support (8am – 8pm)	No	No	Option

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CRM FastTrack

Drashya Kuruwa — Mon, 18 Feb 2019 15:16:49 +0000

Customer Relationships, Managed.

Our CRM FastTrack Model

With more than twenty years’ experience partnering with organisations to deploy digital initiatives, Arrk continues to lead the way in helping companies select and deliver innovative technology applications. Whether it’s your first CRM initiative, or you’re changing an existing CRM tool, the selection, purchase and deployment process can be long and challenging. And if the wrong decision is ultimately made, you can be left with a CRM system that isn’t fit-for-purpose and the consequences can be costly.

With Arrk’s FastTrack model, we can reduce the cost of your CRM implementation by 20% without losing any functionality, which could tip the scales in your favour. Most system implementation costing models are based on a time and materials (T&M) basis, and so reducing the number of days to deliver your project will have a direct impact on the overall cost – and this is where Arrk’s FastTrack Model pays dividends.

If you are currently looking to implement or improve a CRM system, find out how Arrk can reduce both the cost and speed of implementation through our FastTrack Model…

Streamlined Requirements

For your CRM to be successful, it needs to align your business processes with your customer strategies to build both customer loyalty and increase profits. Therefore, it must be configured to meet your individual requirements which in turn need to be clearly defined. Our EmbArrk™ discovery methodology provides a rapid understanding and confirmation of your organisation’s problems through an interactive workshop, while also establishing user requirements. This timeboxed approach, using the very latest in design thinking practices, ensures that the gathering of and compiling of requirements are effectively streamlined into a succinct and practical development plan.

Rapid Successful Delivery

With our Agile@Arrk™ development methodology we focus on getting your CRM into the hands of users as fast as possible. Combining flexible software engineering practices and expertise in leading technology, we can deliver quality at speed with value-driven pragmatism. However, our Agile approach not only provides process and efficiency benefits to the development team, but also a number of important business benefits to the organisation as a whole. Agile@Arrk™ helps product teams deal with many of the most common project pitfalls (such as cost, schedule predictability and scope creep) in a more controlled manner.

Cost Efficient Teams

The other half of the T&M equation is related to day rates. At Arrk, we operate a hybrid model using distributed delivery teams, which provides access to a global workforce at a significant cost advantage to traditional UK development companies. Our approach also gives you the best of both worlds with the core functions of the architecture and design phases close to home, and only the development or testing delivery is done offshore. Having a large talent pool to dip into also allows us to flex up or down the development team accordingly should the need arise.

Are you making the most out of your CRM investment?

Take our online CRM Maturity Assessment to find out…

Take the assessment

Take a look at our latest articles...

Arrk’s Journey Into Migrating an Older Technology Platform

Journey of Technological Evolution – SharePoint 2013 to Online

Converting Business Services to a Complete Serverless Architecture

The post CRM FastTrack appeared first on Arrk Group.

CRM CheckmArrk

Drashya Kuruwa — Mon, 18 Feb 2019 12:00:43 +0000

Microsoft Dynamics CRM CheckmArrk™

Our CRM health check and recommendations report

According to Gartner

“55% of CRM initiatives fail to meet measurable business objectives.”

Making sure you make the most out of your CRM investment

Implementing a CRM system is often a significant business decision, but all too often the focus of the organisation fades once it is up and running. Without the continued investment of time and resources, it can quickly become underutilised, resulting in lost business opportunities in:

Sales Performance

Failing to convert leads into business

Customer Engagement

Reacting to issues not preventing them

Employee Productivity

Duplication of effort and manual tasks

Cost Efficiencies

Wasting budget on ineffective campaigns

Our CheckmArrk™ service is ideal for those businesses who want to:

Improve the alignment of their CRM system to business strategy	Have their customers notice a visible improvement in service levels
Ensure that KPIs are reliable so that activities can be tied to business outcomes	Minimise business risk and ensure the integrity of the CRM solution
Improve CRM user adoption and increase productivity	Drive process compliance to achieve consistent delivery

Our CRM CheckmArrk™ Five Point Model

Business Alignment

We assess how well your CRM supports your business strategy and helps deliver measurable objectives, including how well goals are aligned and performance is measured

Solution Design

We review the technical design and internal management of your solution, examining how it matches your business processes and how well other applications have been integrated

User Adoption

We establish user understanding of what the solution can offer, and how well they apply it to their role. Identifying areas of resistance as well as additional training requirements

Data Quality

Poor data can lead to any number of problems from bad decision making to bad business. We assess the structure and quality of your data management processes to mitigate risk and improve quality

Upgrade Readiness

Allows your team to proactively plan for the upgrade of your environment, identifying areas that could negatively affect the upgrade process and minimising system downtime

The Playback

Upon completion of the CRM CheckmArrk™, we will present back to you the following:

Dashboard

This measures your organisations CRM maturity across each of our CheckmArrk™ metrics

Quick Wins

Identify easy to win system or process improvements that will deliver immediate business returns

Roadmap

A high-level recommendation plan of how to maximise benefits in the short and long term

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EmbArrk Landing page form only

Drashya Kuruwa — Mon, 26 Nov 2018 16:17:31 +0000

Secure your COMPLIMENTARY EmbArrk™ Today

Move your company into the digital future

“Taking part in the EmbArrk session with Arrk really helped our company evolve our digital roadmap. With their help we fully embraced the design thinking process and ended up with a great solution to take back and implement.”

Alison – IT Manager

Let us help you gain a competitive advantage

The biggest challenge often faced when seeking a solution for an underlying issue, is understanding how to identify and define the specific business pains you’re trying to resolve. Whether you’re trying to improve your key strategic business objectives or wanting to redesign your digital services – a well-defined problem leads to a better solution.

Our interactive workshop, EmbArrk™, does just that. Through design thinking and collaborative methodologies, we expertly guide you through a process of discovery to define your business horizons and find appropriate solutions to get you there.

Register your interest

For more information on how Arrk can help your organisation achieve a competitive advantage, contact our team today.

Call us on:

0161 260 0310

Secure your COMPLIMENTARY EmbArrk™ Today

Our EmbArrk™ workshops are normally a costed exercise, however, we are offering you the opportunity to secure 1 of 10 COMPLIMENTARY EmbArrk™ sessions at a time to suit you.

Terms and Conditions apply.

The post EmbArrk Landing page form only appeared first on Arrk Group.

EmbArrk Landing page 2

Drashya Kuruwa — Wed, 07 Nov 2018 10:43:14 +0000

Secure your COMPLIMENTARY EmbArrk™ Today

Move your company into the digital future

Alison – IT Manager

Let us help you gain a competitive advantage

Making sure you're focusing on the right things

Held offsite, your EmbArrk™ session will keep you focused on the problem at hand. The format ensures there’s time set apart from your day-to-day work to reduce distractions and optimise concentration. We also encourage a mixture of stakeholders to take part meaning the outcome will be more valuable and practical.

Our EmbArrk™ engagements operate to a core structure:

Initial discovery: gaining an understanding of your business and to clarify the issues to be tackled and the environment in which they occur

EmbArrk™ workshop: an intensive interactive session, typically held off-site to eliminate distractions and increase focus

Outcome playback: playback of pain points and possible solutions and/or approach to address the needs to sponsors, stakeholders and interested people within your business

For your EmbArrk™ to be successful it requires a cross-functional mix of people to take part:

Sponsors: responsible for ‘owning’ the business issue and targeted outcomes from the programme

Knowledge experts: people within your business with specialist knowledge relevant to the challenges faced

End users: individuals who will be directly or indirectly affected by the final outcome

Typical Outcomes

Your EmbArrk™ will be unique to your organisation and will focus on the following outcomes:

potential development roadmap
high level appreciation of work-streams
technical and business spikes
‘as-is’ and ‘to-be’ journeys
identification of potential dependencies

A recent example

With every business comes different needs and problems. But our EmbArrk™ sessions guarantee a productive brainstorm to dig deep into the core issues at hand.

Recently, we were approached by a personal lending company whose primary focus was to improve their document and correspondence management in order to streamline their loan application process by 30%. However, during our project discovery phase we quickly identified they were focusing on the wrong internal issue and the impact of the proposed project would be minimal. Re-defining the problem, we collaboratively created a more appropriate solution that in turn has already delivered tangible business benefits and a measurable ROI.

Register your interest

For more information on how Arrk can help your organisation achieve a competitive advantage, contact our team today.

Call us on:

0161 260 0310

Secure your COMPLIMENTARY EmbArrk™ Today

Our EmbArrk™ workshops are normally a costed exercise, however, we are offering you the opportunity to secure 1 of 10 COMPLIMENTARY EmbArrk™ sessions at a time to suit you.

Terms and Conditions apply.

The post EmbArrk Landing page 2 appeared first on Arrk Group.

EmbArrk landing page 1

Drashya Kuruwa — Wed, 24 Oct 2018 15:25:27 +0000

Identify, Define and Refine with EmbArrk™

Solving big problems. Fast.

“To stand still is to fall behind” – Mark Twain

To succeed, you need to continuously improve your business processes; become more efficient and productive; whilst also delighting your customers.

It sounds simple, but how well prepared are you to drive change in your organisation and achieve a competitive advantage?

Having worked with many similar organisations, we’ve often found the biggest challenge faced is understanding how to identify and define specific business pains, let alone moving to formulate an appropriate solution. For example, mapping your customer journeys and clearly identifying operational, system and customer pain points enough to fully understand the real root cause of issues.

“Our EmbArrk session gave us a great insight into what we needed to address to improve our loan management process. We are already working on the quick wins and have set up a project team to flesh out the development roadmap.”

Tom – Infrastructure Manager

Let us help you gain a competitive advantage

Led by our highly experienced BUSINESS REIMAGINED team, EmbArrk™ addresses a wide range of business needs. From solving your key strategic business objectives, to discovering, shaping and designing of your digital services – we can help.

Our interactive workshop format employs the very latest in design thinking and collaborative methodologies, which enables us to expertly guide you through a process of discovery and definition of your business horizons and appropriate solutions to help you get there. Our structured, but highly adaptable approach, helps determine your list of priorities, identify ‘must do’ activities and gain a high-level roadmap consensus across your stakeholders.

It's all about YOU - a tailor-made approach

Your EmbArrk™ will be tailored to meet your individual needs, ensuring you gain the most value from the exercise. A cornerstone of the sessions is ensuring we (you and Arrk) retain a user-first/customer-first mindset, taking a true OUTSIDE-IN view of your business. EmbArrk™ helps us to break down your business challenges, making them manageable and easier to address, and in some cases the process has enabled customers to re-define their business pains.

Format

Our EmbArrk™ engagements operate to a core structure:

Initial discovery: gaining an understanding of your business and to clarify the issues to be tackled and the environment in which they occur

EmbArrk™ workshop: an intensive interactive session, typically held off-site to eliminate distractions and increase focus

Outcome playback: playback of pain points and possible solutions and/or approach to address the needs to sponsors, stakeholders and interested people within your business

The Players

For your EmbArrk™ to be successful it requires a cross-functional mix of people to take part:

Sponsors: responsible for ‘owning’ the business issue and targeted outcomes from the programme

Knowledge experts: people within your business with specialist knowledge relevant to the challenges faced

End users: individuals who will be directly or indirectly affected by the final outcome

Outcomes

Your EmbArrk™ will be unique to your organisation and will focus on the following outcomes:

potential development roadmap
high level appreciation of work-streams
technical and business spikes
‘as-is’ and ‘to-be’ journeys
identification of potential dependencies

Register your interest

For more information on how Arrk can help your organisation achieve a competitive advantage, contact our team today.

Call us on:

0161 260 0310

The post EmbArrk landing page 1 appeared first on Arrk Group.