Digital Transformation for Case Studies Archives - Arrk Group

AI-driven software rewrite

Sandeep Parkhande — Fri, 10 May 2024 13:17:34 +0000

Implementation of an AI-driven software rewrite for a .NET application to execute the full potential of cloud and mobile technologies

Customer

Our client, a prominent player in the healthcare industry, has stood as a beacon of providing quality care to millions. This globally recognized institution strives to innovate and adapt to the ever-evolving landscape of the healthcare sector. The client realized the critical need for a web-based application that would improve overall patient care and optimize the efficiency of their operations.

Web-based application

Focus on innovation

Improved patient care

Problem Statement

Our client was faced with stringent timelines and constraints on resources as they struggled to develop a comprehensive web-based application by using conventional development methods. The emergent need to deploy a robust solution is what prompted the need to explore innovative approaches to help speed up the development process without reducing the quality.

Stringent timelines

Resource constraints

Conventional development methods

LLM and ChatGPT

Solution Development

We at Arrk Group embarked on a journey to help our healthcare clients by using AI-driven productivity tools. By leveraging these cutting-edge AI tools, such as ChatGPT, we helped not only innovate the development process but speed it up as well. Our team of experts meticulously designed UI interfaces using React UI, while the backend structure was developed using .Net and MS SQL Server. By using AI-generated codes throughout the application, we were able to reduce the development lifecycle from 2 weeks to only three days. This also led to savings of upto 80% in both costs and efficiency for our customers.

AI-driven productivity tools

Innovative and accelerated development

Reduced timeline

Cost Saving

Outcomes

With the time constraint and the limited resources our client faced, we at Arrk Group were able to consistently deliver a web-based application that not only met their standards of quality but also innovation. This was only possible by implementing AI-driven tools such as ChatGPT, which helped speed up the entire workflow. The outcomes of this project were:

Rapid deployment:
With the strategic use of AI tools, we were able to complete the entire web-based application in just three days – a highly remarkable achievement, considering that our earlier estimate was two weeks. This speedy delivery helped our healthcare client address their critical needs of overall patient care while offering a competitive edge over their competitors.
High customer satisfaction:
Our client highly appreciated the expedited delivery of the application, and they applauded us for surpassing their expectations. The rapid turnaround of only three days not only demonstrated our commitment to excellence but also reinforced our reputation as a trusted technology partner in the healthcare industry to our client.
Savings in cost and effort:
By using AI-driven tools, we were able to reduce our client’s costs and effort by 80%. This efficiency helped our client allocate more resources towards patient care and improve business value.
Continuous optimization: With our commitment to adapting innovative development processes, we ensure that the solutions we offer remain at the forefront of technological innovation that is delivered to our customers.

Our innovative approach of utilizing AI-driven tools to develop a web-based application for our client exemplifies our commitment to not only achieve sustainable growth in a limited period but also improve overall patient outcomes in the healthcare industry.

Rapid deployment

High customer satisfaction

Continuous optimization

Cost Reduction

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AI Recommender System to Boost Engagement & Revenue

Sandeep Parkhande — Fri, 10 May 2024 13:11:56 +0000

Implementation of AI-powered recommender systems for enhanced customer engagement and overall Revenue Growth.

The API endpoint was created to integrate the web and mobile apps and capture relevant data, leading to a 30% increase in the first three months.

Customer

A diverse range of customers from multiple industries sought to enhance their overall online presence by driving revenue growth through personalized offer recommendations across their websites and apps.

Diverse customer base

Revenue growth focus

Personalized offers

Problem Statement

Traditional recommendation systems often fell short in delivering personalized experiences tailored to individual user preferences. Recognizing the importance of relevance in driving customer engagement and overall conversion rates, businesses sought innovative solutions to implement overall intelligent AI-based recommenders.

Limitations of traditional systems

Importance of relevance

Shift towards AI-based solutions

LLM and ChatGPT

Solution Development

We at Arrk Group embarked on a collaborative journey with clients to help understand their unique requirements and help capture relevant data points that are essential for personalized recommendations. By leveraging AWS personalize, a management recommendation system in the Amazon Web Services ecosystem, our team added a sophisticated algorithm to analyze user interaction history and help us identify any patterns that indicate the overall user preference and behavior. We then trained the model using historical interaction data that helped generate personalized recommendations that were tailor-made to every user’s unique preference.

Collaborative client journey

AWS Personalize implementation

User interaction analysis

Tailor-made recommendations

Outcomes

We at Arrk Group found that most of our clients wanted to help drive growth through personalized messaging to their customers via their website and apps. With our AWS management recommendation system, our clients saw the following outcomes:

Improved personalized offers:
By harnessing the power of AI and AWs management Personalize, our clients saw a significant rise in the relevance of offers presented to their customers. This personalization helped improve engagement rates and customer satisfaction and drive growth.
Impact on revenue:
By implementing an intelligent recommender system, our clients saw a 30% increase in offer-based revenue within the first three months. This tangible impact highlighted the effectiveness of personalization in generating revenue and improving conversions.
Continued improvement:
We at Arrk Group are always looking towards continuous refinement and optimization of the workflow. By fine-tuning ongoing processes, we help deliver more relevant recommendations that improve our customers’ engagement rates and revenue generation.
Integration of API: We created an API endpoint to help integrate the personalized AWS engine into our clients’ websites and applications. This helped our clients by providing real-time relevant offers to users, improving browsing experiences, and driving conversion rates.

We at Arrk Group strive to help our customers with the latest innovative approaches to improve business. With our AI-powered recommender system, we help our clients resonate with their audiences by providing personalized experiences that foster long-term loyalty and overall revenue growth

Improved personalized offers

30% increase in offer-based revenue

API Integration

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Natural Language Search Implementation for Customer Loyalty Program (ChatGPT)

Drashya Kuruwa — Fri, 20 Oct 2023 06:40:50 +0000

Natural Language Search Implementation for Customer Loyalty Program (ChatGPT)

Our client, a digital performance marketing business has amassed a wealth of valuable behavioural data based on user demographics and usage patterns. Although this data holds enormous potential for discovering new business opportunities, it remained buried inside a set of large data repositories, which were challenging to interrogate. This meant that the marketing and member engagement teams were unable to efficiently access this valuable business intelligence.

Customer

A market-leading digital business operating a nationwide membership scheme serving circa. 2 million members across the UK. In addition to an award-winning membership, events and voting platform, our customer also provides a suite of performance marketing services to national and international brands, all built around the central tenet of ‘community first’.

Problem Statement

The untapped potential in the behavioural data was well understood by our customers. However, they faced a significant challenge in accessing and decoding it. Traditional business intelligence tools like Power BI were considered but fell short of the customer’s need for a flexible, interactive and user-friendly method of integrating the data. Our customer sought to enable users to ask questions in plain, natural language and receive prompt, accurate and insightful responses. Our AI Engineering team designed and built a solution which converts user queries into often complex structured database queries and executes them against the data repositories to generate rapid results. LLM (Large Language Models), ChatGPT, and prompt engineering emerged as key enablers of this solution.

Data Potential Realization

User-Friendly Search Experience

LLM and ChatGPT

Natural Language Query

Solution Development

The project started with a workshop-based discovery phase, following which we conducted a short engineering-lab-based R&D / feasibility activity. Having established the boundaries and feasibility of the design concept, we executed a rapid, interactive development process. A team of eight AI/ML Engineers were assigned to build the PoC service. Further AI Engineering work is ongoing.

The project hinged on the innovative use of Large Language Models, specifically ChatGPT, to facilitate natural language search and query design. The following key components played a vital role:

Structured Query Conversion: User queries, expressed in plain natural language, were translated into structured queries that could interrogate the data repositories effectively.
Data Repository Integration: The structured queries were executed against the data repositories to quickly extract accurate results based on user intent.
Advanced Interpretation: using prompt engineering, the AI Engineering team created a context for ChatGPT which enabled it to achieve a high level of proficiency in accurately interpreting user queries. It could handle various query structures, including those with unstructured elements such as flexible date formats like “Next year,” “within 12 months from now,” “Q4 2023,” and more.

Requirement Collection

Structured Query Conversion

Data Repository Integration

Outcomes

The project has already delivered substantial value and generated tremendous enthusiasm within the customer’s organisation. Some notable achievements include:

Exceptional Interpretation: our AI Engineering team’s design enabled ChatGPT to interpret user questions in a manner which surpassed previous natural language processing efforts undertaken in earlier initiatives. It can decipher complex queries with ease, accommodating various formats and expressions.
User-Friendly Interaction: Users now enjoy a user-friendly, conversational interface that allows them to seek data insights in a frictionless manner by simply typing their queries in natural language.
Enormous Promise: The PoC, currently operating via a command line, demonstrates great promise, with the potential to revolutionise how its users interact with and extract insights from the ocean of behavioural data.

The client’s pursuit of an AI engineered solution, empowering users with a natural language search capability, represents a significant step towards unlocking the hidden potential of their valuable data. The combination of Large Language Models, ChatGPT, and prompt engineering has opened new horizons for data exploration and integration and has the potential to elevate its position in the market. As the project progresses, it is poised to render increasingly precise and commercially valuable intelligence, demonstrating the transformative power of AI Engineering and advanced language models in making data accessible and actionable.

Exceptional Interpretation

Data Exploration and Transformation

Accessible and Actionable Data

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Utilised an AI Chatbot to Decrease Customer Support Tickets by 89%

Drashya Kuruwa — Fri, 20 Oct 2023 06:08:04 +0000

Utilised an AI Chatbot to Decrease Customer Support Tickets by 89%

Our client’s customers previously accessed limited reports through the platform’s dashboard, requiring them to contact customer support for other metrics. This lack of customization resulted in delays and dissatisfaction. To fix this, they partnered with Arrk’s AI Engineering team to create an AI-enabled chatbot. The chatbot handles dynamic queries, quickly presenting complex statistics from the database, improving the customer experience and solving the previous issue of delayed replies and high turnaround times for human-generated tailored reports.

Customer

This client is a services-based company, providing outsourced support in various sectors including Telecom, Automotive, Insurance, Finance, Banking, Accounting, HR, and Recruitment. Our Client is one of the top companies with a client base of 5000+ companies across multiple countries and continues to grow at an exceptional rate.

Problem Statement

Using the platform’s inbuilt dashboard, their customers could access reports related to various back-office processes.

However, these reports had limitations, often forcing customers to contact the client’s customer support team for insights and data beyond these reports. Customers couldn’t drill down custom reports easily, leading to repeated contact with customer support for other details.

Ultimately, clients had to either email tailored report requests to the support team, create service desk tickets, or endure long phone queues until a customer service representative assisted them.

This often resulted in late initial responses and extended turnaround times for getting tailored reports, eventually leading to a diminished customer experience and client attrition.

Recognizing the need for an expandable solution, they partnered with Arrk to build an AI enabled based chatbot able to handle dynamic queries and supply timely, contextually appropriate information from the database.

Custom Reports

Extended Turnaround Times

AI-based Chatbot

Solution Development

We started with a two-week, intensive EmbArrk™ project discovery workshop to gather and elaborate requirements and specifications and to establish consensus among all stakeholders.

After careful consideration, we decided to have three separate Scrum teams, one for each business component.

Arrk’s AI Engineering team selected the relevant chatbot platform in combination with Google Cloud Dialogflow to structure the AI enabled chatbot, leveraging the combination to safeguard secure data integration, improve scalability, and deliver a unified real-time, customer experience.

We trained the AI enabled chatbot to understand user query intents and context using Natural Language Processing (NLP).

Once trained on over 250 different intents and 1250 utterances, the chatbot could manage a diverse range of queries.

Natural Language Processing enabled the AI enabled chatbot to obtain facts from queries and recall data from systems.

Integration with the client’s backend systems via APIs allowed the chatbot to retrieve and supply relevant data-rich responses with a very low failure rate.

In cases of complicated queries beyond the bot’s training, it smoothly transitioned the discussion to an individual human representative, ensuring a consistent client experience.

The AI-enabled chatbot was introduced to clients in a phased manner, and its success led to an extension to voice-based virtual assistants.

EmbArrk™ Workshop

Secure Data Integration

Voice-based Virtual Assistants

Outcomes

The AI chatbot was embedded within the client’s product dashboard, accessible to users only after validation to protect sensitive data.
Once authenticated, users can input industry-related queries.
The smart AI enabled solution identifies the user’s query intent and retrieves the correct answer from the client’s database.
Users can frame queries in numerous ways and still receive appropriate responses, thanks to the chatbot’s ability to understand various statements of the same query while maintaining context.
89% reduction in regular inbound customer queries.
95% increase in query resolution speed.
Over 1,000,000 queries are answered annually by the chatbot.
Thousands of human work hours saved annually.
Delivered data enriched query results from multiple systems

User Authentication

Faster Query Resolution

High Query Response Rate

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Transforming NUS Extra to TOTUM

Drashya Kuruwa — Fri, 29 Jan 2021 07:19:03 +0000

Transforming NUS Extra to TOTUM

Arrk Group has partnered with OneVoice to Transform, Enrich, and Maintain digital platform called TOTUM for students and professionals. Before September 2018, this was only one student discount product called NUS Extra, owned by the NUS – National Union of Students, a not-for-profit organisation.

OneVoice, who was already providing digital support to NUS for the UnionCloud membership engagement platform, took over NUS Extra and transformed the ageing product with a new energetic look and named it TOTUM – a single digital platform for Student Discounts, Proof of Age ID and Student Life.

Arrk Group played a crucial role in the transformation and enhancement of the platform right from its inception through to live deployment and continues its association with OneVoice to provide more innovative features.

Customer

OneVoice is a vibrant collaboration between the National Union of Students (NUS) and Arrk Group, bringing together the best talents of each organisation to build and engage communities of common interest. With a heritage stretching back to 1922, OneVoice passionately understands what it means to collaborate and work together for the common good. OneVoice believes in the positive impact communities, and associations have on society and the collective strength when people come together for the benefit of all. The challenge is to harness and unlock this positive power, amplify engagement and release a community’s potential – to make a lasting difference.

Much more than an award-winning and versatile membership platform, OneVoice provides a suite of additional services, all wrapped around the central tenet of putting people at the heart of all we do.

Vibrant Collaboration

Award-Winning

Not-for-profit organisation

Situation

The NUS Extra card was losing market share in the student discount world due to an ageing app and outdated offers catalogue. NUS Extra faced competition from other players who offered better alternatives in the form of digital services and usage. Furthermore, these competitors had better reach and penetration and provided best-in-class student discounts. These issues directly impacted the revenues and resulted in users shifting their allegiance to the competitors.

Following a detailed review, OneVoice and Arrk Group decided to build a dedicated student discount platform called TOTUM, in which user retention, revenue generation and ease of use would be the key drivers behind the long-term vision of the product. Key components included:

A brand-new front-end website
An offer management system
Digital apps for iOS and Android devices

These features had to be supported with innovative marketing campaigns to announce TOTUM’s arrival and begin the quest to become UK’s number 1 student discount platform.

Strong Competition

Android Mobile App

iOS Mobile App

Solution

The solution/services delivered the following:

We evaluated a complete product strategy in terms of matching current consumer expectations and looking at beating the existing competition by providing a little more, like Proof of Age products
Help the creative and marketing teams to go to market with a rebranded youth-oriented brand
A diverse yet flexible digital ecosystem, including:
- Brand new native apps to allow better reach and connect in the digital age
- A brand-new website for advertising the product, posting blogs, and consuming content
- A streamlined sales web application capable of catering to the sale of existing and new discount card products
- A new slick discount authoring system that helped source and add discounts that would need to be consumed by the end users eventually
- A future-proof micro-services stack that supported all functions from card sales, discounts, user management, student verification frameworks, and many more
A best-of-breed open-source technology stack is powering all products. This includes the use of:
- AWS cloud infrastructure
- Java microservices
- Web applications built in AngularJs, ReactJs and VueJs
- Native apps in Android and iOS built using the best frameworks
- Use of the latest CaaS services like Contentful for easier and more powerful CMS
- Continuous integration and deployment via DevOps tools like Bitbucket, Jenkins, CircleCI, AWS DataDog
- Comprehensive reporting using RedShift DW, PowerBI, Google Tag Manager, Google Analytics and VWO for conversion rate optimisation
Integrations with 3rd party email and messaging services like SendinBlue and OneSignal
Dedicated product development and support teams, including engineers, architects, product owners, and data analysts with a DevOps culture
Support the legacy infrastructure in the transitory phase, including ASP.NET applications and integrations with print partners

With a product mindset and hybrid Agile methods, a team of 30+ at Arrk delivered this in under a year, with the first big launch in less than six months.

Hybrid Agile Delivery

Flexible Digital Ecosystem

Best of Breed Technology

3rd Party integrations

Outcomes

The above services and solutions were crucial to keeping the business innovating with new product offerings and consistently improving the core discount platform to stay competitive in a notoriously crowded discount and loyalty landscape. Important outcomes include:

An active million-plus user base
The increasing average daily active user count on apps is currently at 10K, including both apps
100,000 unique site visitors every week accessing the latest discounts on offer
Increase in ARPU (Average Revenue Per User) by creating compelling higher-value product offerings and targeting them appropriately at the user base
Improved B2B product and high-impact media offerings for brand partners
Increased revenues are invested back into product development and foster future potential for innovation in the student market

Million+ User Base

Improved Business

Increased Revenues

Futuristic Vision

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Transforming ASM capabilities of Business

Drashya Kuruwa — Wed, 13 Jan 2021 13:10:06 +0000

Transforming ASM capabilities of Business

Our Customer urgently needed to outsource their Application Support and Management (ASM) capabilities to achieve digital growth. They also required expertise in shaping and delivering IT projects for all services and applications.

By providing cost-efficient, best-in-class services, Arrk Group assisted our Customer in managing their ASM capabilities effectively.

Customer

Our Customer started as a not-for-profit organisation in 2009 to support sponsorship for charity & fundraising events and now wanted to create an online platform for fundraisers and charities to raise money online and offline.

They partnered with Arrk Group to design and develop their website in an aggressive nine-month window to coincide with their business commitments.

Customised Delivery Model

Charities

Fund Raising

Statement

After successfully launching the web platform, the Customer decided to maintain and enhance their in-house IT capacity and continued with that for a few years. However, as the business expanded and the demand grew, they realised they did not have enough capacity. They acknowledged the need to engage with the right-sized vendor who can understand their needs and provide them with the best ASM capabilities in a cost-efficient way. They wanted a team that was self-driven, self-organised and could provide the best development services and consultation whenever required. And who better than their original partner to turn to?

That is when Arrk stepped in and provided Customer with the much-desired extension to their IT Team, who, over the course of the next few years, was responsible for web support, maintenance, and future developments.

Cost Efficient

Self-Organised Team

Software Development

Professional Consultation

Objective

To better support their business goals and priorities, the Customer needed a team structure aligned with their business segments, namely Retention, Distribution and GDPR. A flexible delivery model with cross-functional scrum teams: Basically, a scrum of scrums wherein the delivery was jointly supervised by the team lead from both sides, but a single product manager and a single technical architect.

Customised Delivery Model

Flexible Team

Scrum of Scrums

Single POC

Solution

After careful consideration, it was agreed to have three scrum teams, one each for a business segment. Whilst each team consisted of designated programming and test resources, a few roles, such as the scrum master, product owner, tech lead and UX designer, were shared to ensure functional, technical, and user experience implementation consistency. As anticipated, the first couple of Sprints were a little chaotic while the team members were acquiring knowledge and getting to know each other. And as expected yet again, it was only a matter of time before the team dynamics kicked in, and the dust started settling down.

Experienced Team

Thorough Knowledge Acquisition

Organised Sprints

Team Dynamics

Outcomes

Excellent collaboration between Arrk & Customer’s IT teams resulted in several projects and tasks of varied size and duration. The list included not just functional development work such as Custom Codes, Corporates, Printable Reports, and Bulk Donations; there were tasks important from a technical improvement perspective too, such as properties internalisation, move from old frameworks (e.g. Struts) to contemporary ones (Spring), and investigation and recommendations towards underlying technology stack upgrade.

Excellent Team Collaboration

Technical Improvements

Transforming Framework

Technology

Our Case Studies

AI Powered Web Development

Cost Effective Marketing Tool Implementation

Revolutionizing Construction Data Management

You Know Your Business, We Know the Technology

Connect us to Convert your Idea into Reality.

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Digitised solution for Sustainable Infra Development

Drashya Kuruwa — Wed, 13 Jan 2021 12:22:41 +0000

Digital Solution for Sustainable Infrastructure Development

Arrk collaborated with a Customer to create a web platform for simulating city infrastructure development. The platform supports growth while promoting sustainable development goals such as reducing carbon emissions and enhancing citizens’ quality of life.

Customer

Our Customer is one of the largest global development institutions focused on the private sector in developing countries. As a World Bank Group member, they use financial resources, technical expertise, and innovative thinking to support clients and partners in economic development that aligns with the Group’s twin goals of ending poverty and improving shared prosperity. With over six decades of experience in unlocking private investment and creating markets and opportunities, they operate globally in almost all countries.

Development Institution

Financial Experts

Rich Experience

World Leader

Situation

The case for investing in climate business has never been stronger, and tackling climate change is one of the most crucial and strategic objectives for our Customer. As the largest development finance institution supporting the private sector in emerging markets, this Customer is uniquely positioned to build new markets for climate-positive businesses. By investing directly in climate-positive sectors, they are mainstreaming green businesses in clean energy, sustainable cities, climate-smart agriculture, energy efficiency, green buildings, and green finance. Over the past decade, they have developed and maintained new markets and asset classes to achieve their climate ambitions and support their clients in their own green transitions.

Whilst our Customer had expertise in finance and the environment, they needed a technology partner to help them create a new digital platform. This platform would use insights from advanced green practices worldwide and showcase what could be achieved in various local contexts to provide demonstrable examples and inspiration for cities worldwide.

As the web-based platform was an innovative new concept, the Customer wanted to get their idea to market as rapidly and efficiently as possible. Thus speed to market was hugely important for the Customer, which was where Arrk’s capability to mobilise project teams quickly and our proven track record of delivering ‘right first time’, ‘on time’, and ‘on budget’ would enable them to achieve their business objectives.

Resilient Infrastructure

Green Finance

Speed to Market

Transforming to Greener Infrastructure

Objective

For the project to be a success, the Customer had three main criteria for the project –

Deliver the project on-time
Deliver the project on-budget
Deliver a high-quality outcome

By using Arrk’s proven project methods, combined with our expertise in the software domain, we were confident that we would meet the Customer’s demanding schedule and overcome whatever challenges emerged with our collaborative approach to problem-solving.

Arrk's Proven Methods

On-Time Delivery

High-Quality Outcome

Ambitious Goals

Solution

Arrk used its proven project methods to deliver Customer’s requirements on time, on budget, and to exceptionally high quality. Some critical headlines about how Arrk achieved this success are as follows –

The project began with a requirement-gathering exercise. At the end of the activity, we had enough requirements to start development. Any remaining requirements we agreed on them during the rest of the project
A team of 6 Arrkitects worked with the US-based Customer to create the web platform over 15 weeks. We worked remotely and reviewed our work together to ensure no surprises
COVID-19 threw additional challenges at Arrk which meant the Arrk team were also remote from each other, working from their own homes

Intensive Requirements Gathering

15 Weeks Period

COVID 19 Challenges

Strong Team Collaboration

Outcomes

The outcome was a responsive web-based application developed using Microsoft technology stack, third-party API for Excel interaction, and frameworks such as Angular and Highcharts.

The budget and delivery timeline were both met.

Responsive Webapp

Angular Framework

Microsoft Platform

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Sharepoint Document Management System

Drashya Kuruwa — Thu, 10 Dec 2020 11:17:47 +0000

Amplified the digital presence for document management system

The customer had a crucial need to revamp their legacy applications and existing document management system that too making it cost-effective, scalable and ease of the support. Arrk with the enriched consultancy and migration experience helped the customer to successfully shape and deliver future IT projects using a full set of support & maintenance services for their applications.

Customer

Customer is constituent of the FTSE 250 serving vast geographies worldwide across various strategic markets of automotive, aerospace, energy (including manufacturing & engineering), electronics and medical. With a market capitalisation of over £2 billion, this customer is a leader helping manufacturers overcome complex design and engineering challenges. From the last 4 decades, the customer has served a diversified range of markets and have offered proven solutions with excellence.

Serving Globaly

Automotive

Aerospace

Energy

Situation

With limited or no upside to the existing legacy applications within the organisation functions, the customer decided to move in-house document management application to the cloud, while eliminating dependencies on various infrastructure setup and licensing. One of the highly used and secured SharePoint application was chosen as a part of a major transition program to achieve a digital transformation. Arrk closely worked with their Business to:

Enhance the user experience
Reduce the infrastructure cost
Ease of maintenance
Align to Organisation’s Cloud Roadmap
Fix prevailing application issues

Transition Programme

Cloud migration

Reduce infrastructure cost

Solution

Arrk with its expert SharePoint consultant, technical architect and a business analyst huddled with several business function users to conduct a mini EmbArrk^TM workshop. This helped Arrk team understand their day to day document management pain areas and implicit requirements. Interviewing business stakeholders helped Arrk identify the gaps in Business and IT and also recognize the areas of improvement in their overall IT setup. Arrk built up a proposal to aid the execution of Customer IT roadmap of moving to Cloud.

With expertise in the migration project and relevant Microsoft competencies, Arrk provided an extensive migration plan for the first phase on-premise application to SharePoint Online. Within the three months of the project delivery plan, we were able to expedite data migration without any data loss, by using the ShareGate migration tool.

In phase two, Arrk redeveloped following custom functionalities

Automated document management and review reminder process using MSFlow and RestAPI
Custom context menus using JQuery, CSOM, MSFlow and RestAPI
Copy emails from Outlook to SharePoint Discussion board using MSFlow
Audit scheduler was developed and deployed using C# and Azure functions

Enhancing processes by automating and using managed services eased the cost of maintenance while enriching the user experience. Arrk conducted effective checkpoint meetings with Customer and highlighted prerequisites well in advance which significantly improved coordination between Arrk and Customer.

EmbArrk workshop

Efficient and faster Data migration

Process Automation

Outcomes

A significant change to team operation
Ease of document sharing and approval process
The automated solution helped remove key manual interventions during the document management process
Reduced Infrastructure Cost
Accurate and Better reporting with Power BI
Convenient integration with wider web technologies, or deploying applications to the cloud
Future-ready setup to develop rich applications (both as SharePoint-hosted and cloud-hosted apps) and scale without the cost of managing the on-premises infrastructure
Customer’s first offshore outsourcing with Arrk’s expertise led to an increase in their confidence in such a model
This overall effort resulted in improved document management and its security

Enhanced Reporting and document management

Scalable application

Enhanced security

Enriched User Experience

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Application Support and Management for global customer

Drashya Kuruwa — Thu, 10 Dec 2020 11:06:35 +0000

Application Support and Management for Global Customer

Arrk is successfully delivering turnkey Application Support and Management (ASM) services for a global leader in high-performance polymer solutions.

To diversify their digital presence and develop new platforms, the Customer needed to outsource Application Support & Maintenance of their legacy applications to a vendor who understood their needs and could cost-effectively provide them with best-in class ASM capabilities. Arrk has been successfully provisioning ASM for the Customer for several years.

Customer

The Customer is a global high-performance polymer solutions provider serving more than 40+geographies worldwide across various strategic markets of automotive, aerospace, energy (including manufacturing & engineering), electronics and medical.

They are also listed on the London Stock Exchange with a market capitalisation of over £2 billion. As a leader in polymer solutions, they help manufacturers overcome complex design and engineering challenges. For the last 40 years, this Customer has served a diversified range of markets and offered proven solutions backed by unparalleled expertise and deftness.

Application support and management

Complex design and engineering challenges

Situation

The Customer sought the right vendor to outsource their legacy applications for support, maintenance, and future developments to expand their business scope.

The Customer was looking for a vendor who could deliver an Application Support and Maintenance service and that had proven experience in delivering complex and comprehensive SLAs (Service Level Agreements). They wanted a self-driven, self-managed, and proactive team to handle support tickets and provide best-in-class technical and managerial services cost-effectively. They also wanted to be able to leverage expert technical consultations whenever required.

Solving Complex Problems

Self Organizing Team

Objective

The Customer was committed to outsourcing their ASM activities to a vendor who could take full responsibility for maintaining and managing their legacy applications.

Arrk understood the Customer’s needs & challenges and that they are looking for a reliable partner with the following selection criteria:

A partner they could trust to manage their critical legacy applications, which were used by several different Business teams and their own customers
A Partner who can quickly learn and understand their systems and help them enhance and fix their existing issues
A Partner who understands the rapidly changing market domain and business scope
A Partner who can analyse their current system and help them design more efficient and effective customer support services catering for their wide range of 1000+ users
A Partner who can provide expert technical support and business-friendly solutions in a cost-effective manner

Responsible Outsourcing Partner

Cater for a Rapidly Changing Market

Efficient and Effective Customer Support

Expert Technical Support

Solution

The Arrk team initiated this journey with our EmbArrk™ onboarding process where the Customer team shared their application knowledge and technical assets with Arrk’s IT team. Arrk IT team, consisting of a BA, Technical Architect and Test Leader, interviewed several business Stakeholders, SMEs, end-users, and Customer IT teams to gather technical and functional understanding about their legacy applications.

The Arrk team prepared detailed documentation from knowledge gathered during the EmbArrk process, and reverse KT (Knowledge Transfer) sessions were conducted for the Customer to give them confidence in Arrk’s team understanding.

The Arrk team then analysed the Customer’s needs and their diverse set of technologies and modelled an ASM service to meet their business system’s Support needs. This was followed by ASM development and testing services to provide the Arrk team with a Maintenance capability.

Arrk provided seamless Application Support by adopting best practice ITIL-aligned processes, professional & responsive service delivery and joint governance. Arrk has gone on the exceed its original remit by providing shared resources as per customer time zone to resolve issues across a varied set of applications with stringent SLAs.

Focused Team

Interview Workshops

Seamless Application Support

Outcomes

Careful joint planning facilitated by outstanding collaboration between Arrk & the Customer’s IT teams ensured knowledge/technical and service transitions ran smoothly with minimum risk of service disruption. With such an exemplary collaboration, both teams were able to:

Meet 100% of their Joint SLA Targets
Enhance legacy applications with many Value-added features
Introduce automated and increased efficiency in the way of handling support tickets with the help of Arrk’s CRM solution
Effectively manage and implement Change Requests to help business users in their day-to-day work
Develop more accurate reporting of ASM activities and performance

This successful partnership is going from strength to strength, and we look forward to growing our mutually rewarding relationship in the years to come.

Team Collaboration

100% SLAs

Accurate Reporting

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Brookson’s contingent workforce engagement (+Us)

Drashya Kuruwa — Tue, 08 Dec 2020 05:21:16 +0000

Brookson’s contingent workforce engagement (+Us)

Arrk helped Brookson ideate, implement, and position a new contingent workforce engagement app +Us to keep medical workers connected to non-permanent bank shifts across the sector.

Arrk has strong experience in digital space handling Agile projects for UK customers. The involution commenced with three weeks of EmbArrk^TM workshop followed by a fixed bid development immediately after. The implementation and deployment were completed on time with enriched user experience.

Customer

+Us, part of the Brookson Group, provide specialist accountancy and tax-efficient services for self-employed and independent workers. +Us primarily focus on services surrounding the placement of locums within NHS Trusts, from vacancy distribution, compliance management to timesheet & invoice processing.

Brookson are based in Warrington, Cheshire. Brookson group’s Estimated Annual Revenue is $252M+

Specialist in accountancy and tax-efficient services

Focus on Vacancy distribution

Better Compliance Management

Better Time sheet & Invoice Management

Situation

Placement of locums within NHS Trusts service is underpinned by a Contingent Workforce System (CWS) to support the collaboration of NHS Trusts, Locums and Agencies servicing the healthcare sector. Developed over a two and half year life cycle, the CWS has enabled +Us to provide an end-to-end temporary labour management solution in the market.

To enhance Brookson’s market position and to improve the overall user experience, a decision was made to develop additional means of accessing this existing service though a “mobile app”.

Collaboration of Trusts & Agencies

Servicing healthcare sectors

Labour management or Contingent workforce system

Mobile responsive

Solution

Prior to this project, Arrk provided consultancy on CWS project optimisation which went very well. With considerable experience in digital space and handling of Agile projects for UK customers, Arrk started with focused and intensive three-week structured workshops with a focus on agreeing to scope, based on agreed vision and goals. Followed by, a solution/technical design and planning, culminating in a low risk approach to the delivery of an “app” in the shortest possible time.

Given the vision and goals for the project, these were key strategic considerations when “solutioning”

Speed to market (a minimal scope which can evolve)
More complex/additional functionality can be added later (Ensure it can architecturally cope with a scale from the outset)
Minimise impact on existing CWS platform
The product should be maintainable by Brookson directly
Look to address the needs of the Healthcare sector as a whole, not just the NHS

A brand-new service-oriented architecture was built for a hybrid mobile application packaged with Cordova and Angular.js. An App build to be online using a secured API gateway token and all external calls were protected by WS02. Overall project delivered in five months with a team of 10 people including PM, BA, Tech Arch, developers & testers.

Brand new service-oriented architecture

Hybrid mobile application

Speed to market

Outcomes

A hybrid Scrum-Fall approach for the fixed scope/cost project in which Arrk Group collaborated with the CWS team to speedily realise the scope. Arrk ensured skilled techies were engaged on the project to get going right from the day one.

A deep engagement with the customer helped Arrk share the project progress periodically and to ensure deliverables remained on track. As a result, the native mobile application was delivered within the planned time and budget.

Scrum-Fall framework

Periodical project development showcase

Native mobile application

Planned Time and budget

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