Engagement Framework Archives - Arrk Group

TechmArrk™ Environment Architecture Review

Drashya Kuruwa — Tue, 18 Jun 2019 09:10:22 +0000

Restore Order to Your IT Landscape with TechmArrk™

Our enterprise architecture review methodology

Ensuring that both business and IT landscapes are fully aligned

How does your business manage change? Many companies are brilliant at developing strategies but repeatedly see them come to nothing because they can’t cope with the multiple changes necessary to see them through.

As companies innovate, add new business lines and products, or expand their international presence, processes proliferate, and the discipline around them can go out the window. Meanwhile, the IT that underpins these processes can also become more entangled as aging legacy systems jostle with new applications to support the needs of the business. Over time, this kind of complexity can unravel technology standards and undermine the coherence of the architectural blueprint.

Our enterprise architecture review aims to restore order to this landscape.

TechmArrk™ - Assessing Your Enterprise IT Architecture

TechmArrk™ is our enterprise architectural review to assess how fit for purpose your current technology landscape is to support the delivery of future transformational programmes and it ensures that any modernisation is fully aligned to the goals of the business.

Assessing your enterprise architecture forces a decision based on outcomes. Does your organisation limp along within the confines of the existing architecture, or does the organisation make a strategic decision to be better? This is the beginning of enterprise architecture. Shifting from silo-based systems, curating business value, and measuring outcomes will drive your organisation away from domain and system silos toward a unified and, more importantly, integrated enterprise ecosystem.

Our TechmArrk™ review covers three core elements:

Architecture
Review

Individual SystemsReview

Non-functional Governance

The Playback

Our TechmArrk™ review is underpinned our wealth of knowledge and experience surrounding the management of optimisation enterprise architecture.

Our Case Studies

AI Powered Web Development

AI-driven software rewrite

AI Recommender System to Boost Engagement & Revenue

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CloudmArrk™ Managed Cloud Services

Drashya Kuruwa — Tue, 18 Jun 2019 09:10:20 +0000

Maximise Your Cloud Investment with CloudmArrk™

Improving your IT security and compliance with cloud managed services

The smarter way to get more from your IT infrastructure

For enterprises searching for a more cost-effective way of managing IT infrastructure, managed cloud services may provide the answer.

Organisations today are looking for new and smarter ways to get more from their IT infrastructure. By providing on-demand servers, storage, memory and bandwidth, managed cloud services enable IT teams to more easily optimise resources to deliver superior security, availability and flexibility. With a pay-as-you-go pricing model, managed cloud services enable organisations to reduce capital expense by provisioning only the infrastructure needed at any given moment.

And with cloud services companies taking responsibility for monitoring, maintaining and updating virtualised infrastructure, IT teams are allowed to spend less time on routine tasks and more time on strategic priorities that have the power to move the business forward in important ways.

CloudmArrk™ - Integrate and Manage Your Cloud Environment More Effectively

To help you maximise the potential of the cloud, Arrk delivers a wide range of managed services designed to meet your business requirements through CloudmArrk™, our cloud managed services framework. We guarantee the support required throughout every stage of your company’s journey to the cloud, regardless of the complexity of the IT applications and services involved.

CloudmArrk™ brings together the power of a cloud platform with deep expertise in the management and optimisation of the infrastructure environment. Trust our experienced system engineers to keep your business-critical IT environment optimised and running around the clock.

SysOps 24/7

Monitor alerts 24 hours a day & 7 days a week, detecting incidents immediately and correcting them as soon as possible. You’ll have proactive maintenance, always in compliance with current regulations.

System Engineering

Keep your business running by enhancing all the components in your platform. We understand your business and your applications’ requirements, we optimise your systems, maximising performance.

SysAdmin

Enhance your platforms and applications with our SysAdmin services. Our team of engineers analyses your platform’s performance. We will configure and operate your web and applications servers according to your real requirements.

Database Consultancy

Empower your business-critical systems by keeping your databases always available. We will review, test and improve the engines of your databases and do the necessary improvements to optimise their working functions.

Critical Events Management

Keep that peace of mind when you have special events like new campaigns and promos, or events with high demands in a small window of time. We plan solutions focused to guarantee the success of important events for your business.

Service Delivery Management

Let us walk with you in your path to success. We want to know every detail of your business to help you in every step of the way with smooth, regular and quality communication to follow up the changing requirements of your business.

Our Case Studies

AI Powered Web Development

AI-driven software rewrite

AI Recommender System to Boost Engagement & Revenue

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Agile@Arrk™ Rapid software Engineering

Drashya Kuruwa — Tue, 18 Jun 2019 09:10:18 +0000

Increase Speed to Market with Agile@Arrk™

Our flexible software engineering methodology

Speed to Market = Competitive Advantage

Speed to market is a priority for most organisations, as they combat the competitive pressure to become nimbler in an increasingly analytically-driven and efficient marketplace.

Companies with a focus on growth strive to rapidly launch new and enhanced products to capture market share in targeted customer segments. For new product development, those who are first to market tend to have a better chance of winning over competitors. Product innovation also leads to increased brand recognition and perceived value.

For existing products, speed to market with product updates is an equally important objective. Keeping up to date with compliance or legislative changes can also help avoid costly fines and unnecessary regulatory scrutiny.

Rapid Successful On-time Delivery

With our Agile@Arrk™ development methodology, we combine flexible software engineering practices and expertise in leading technology with a value-driven pragmatism and deliver as fast as possible using our distributed development teams.

Over 75 percent of the projects we deliver are executed using the Agile delivery methods and the consultants in our Agile Practice are very experienced not only in the technical aspects of this approach but also in establishing management level processes that ensure that Agile-led projects are set-up in a manner that maximises their successful delivery.

Organisation Wide Benefits

Agile@Arrk™ is a powerful tool for software development. It not only provides process and efficiency benefits to the development team, but also a number of important business benefits to the organisation as a whole.

It helps product teams deal with many of the most common project pitfalls (such as cost, schedule predictability and scope creep) in a more controlled manner. By reorganising and re-envisioning the activities involved in custom software development, Agile@Arrk™ achieves those same objectives in a leaner and more business-focused way.

Important values to the Agile@Arrk™ development model

Collaboration with the customer or client

Individuals and interactions, rather than processes and tools

Development of working software

Quickly responding to change

Organisation Wide Benefits

Agile is a powerful tool for software development. It not only provides process and efficiency benefits to the development team, but also a number of important business benefits to the organisation as a whole.

Agile helps product teams deal with many of the most common project pitfalls (such as cost, schedule predictability and scope creep) in a more controlled manner. By reorganising and re-envisioning the activities involved in custom software development, Agile achieves those same objectives in a leaner and more business-focused way.

Agile@Arrk™ Outcomes:

Early and predictable delivery
Focus on business value
Mitigates risk, and quickly
Improved transparency and decision making
Improved quality and stakeholder engagement

Our Case Studies

AI Powered Web Development

AI-driven software rewrite

AI Recommender System to Boost Engagement & Revenue

The post Agile@Arrk™ Rapid software Engineering appeared first on Arrk Group.

ThinkDigital™ Shaping Digital Strategy

Drashya Kuruwa — Wed, 15 May 2019 13:44:08 +0000

Develop Practical Digital Strategies with ThinkDigital™

Aligning IT with Corporate Strategy in the Age of Digital Transformation

Managing the shift to business-driven IT

There was a time that IT services played little more than a supporting role in the overall success of an enterprise. That’s no longer the case for today’s digitally transformed businesses. At this point, IT has become central to almost every company in every industry. With that shift, though, there has also been some drift away from the core purpose of IT within many organisations.

What has happened is that the integration of technology into the modern economy has often created a sense that IT is an end unto itself, rather than a means of achieving business goals. That has led to a measurable disconnect in how technology staff and management see their work in relation to their company’s overall strategy; with many information technology service management (ITSM) professionals having a clear understanding of their company’s strategy, but only a few believing that the work they do is aligned with that strategy.

That lack of coordination can prove costly to any business if allowed to continue unchecked. Digital technologies should be seen as an integral element and a strategic enabler to delivering specific organisational goals.

ThinkDigital™ - shaping your digital future

ThinkDigital™ is Arrk’s methodology for rapidly conceiving and developing practical digital strategies. It connects the executive level processes of developing the enterprise vision and business planning, with the process of designing and delivering digital platforms and products.

It is a structured framework, which is nonetheless highly collaborative and inclusive. We use a rapid, time-boxed, flexible process that balances the need for rigor with the wisdom of doing just enough and doing it quickly.

Working with your senior people, our consultants use a set of Arrk proprietary methods based upon proven and visual design thinking, as well as lean tools and techniques. Collaborative, inclusive and feedback driven, it’s workshop oriented to rapidly create shared understanding between all participants.

The Playback - A Digital Roadmap Based on Business Value

The most critical outcome from ThinkDigital™ is a common understanding amongst senior people as to the vision and objectives for the digital programme. However, we go much further and ensure we deliver tangible business-related outputs.

Working together we help identify key dependencies and consider aspirational timescales and milestones, whilst defining products, services, and interfaces that need to be digitised – culminating in an agreed prioritised digital roadmap based on business value and outcome modelling of the ‘best few’.

Whilst having standalone value, the outcomes from ThinkDigital™ have been designed to dovetail seamlessly into our Architecture and Design engagement services.

ThinkDigital™ Outcomes:

Defined vision, drivers, objectives, constraints
Defined boundary of scope
Record of relevant personas and interfaces
Prioritised digital roadmap
First iteration of lookahead grid and identified best few

Our Case Studies

AI Powered Web Development

AI-driven software rewrite

AI Recommender System to Boost Engagement & Revenue

The post ThinkDigital™ Shaping Digital Strategy appeared first on Arrk Group.

EmbArrk™ – Digital Solution Design

Drashya Kuruwa — Tue, 14 May 2019 14:56:55 +0000

Design and Shape Your Digital Outcomes with EmbArrk™

Solving big problems. Fast.

Effective Planning Drives Success

Each year, organisations around the world face astronomical project failure rates, often wasting millions of pounds per failed project. Projects most commonly fail because there is a lack of attention and efforts being applied to key project performance factors.

From the outset, there needs to be a clear link established between the project and the organisations key strategic practices. The project plan needs to cover the planned delivery, the business change required and the means of benefits realisation.

There should also be a detailed plan developed before any release date of a project is announced. Inadequate planning is one of the major reasons why projects spin out of control.

Designing Your Digital Solutions

EmbArrk™ is Arrk’s solution definition workshop methodology that sharpens the focus on IT development projects. It provides a rapid understanding and confirmation of an organisation’s problem and looks to establish user requirements to allow group brainstorming sessions to shape and design the digital outcome. It is a structured but highly adaptable approach that uses story finding, high levels of visualisation and the “realtime” development of project artefacts to build stakeholder consensus and translate the agreed need into a project delivery roadmap.

Customer stakeholders and Arrk consultants participate in a series of workshops, sessions and practices, this close collaboration results in looking in detail at project management, technical analysis, product analysis and business analysis. As the team progresses along the process the level of fidelity around the project increases.

Each EmbArrk™ engagement follows a six-step core process:

Orchestration

Defining the agreed outcomes, identifying all the appropriate participants (sponsors, knowledge experts and end-users) and logistics

Investigation

Understanding your business, market, competitors and end users through both interview and desk research methodology

Consideration

Defining customer personas and prioritising their goals and pain points through smart planning, and matching them to your current ‘As Is’ process

Realisation

Designing and modelling proposed solutions, mapping out new ‘To Be’ user journeys and translating emerging concepts to paper prototypes

Validation

Socialising design progressions with internal knowledge experts, whilst resolving any identified technical and business spikes

Demonstration

A comprehensive playback of the outcomes to sponsors and stakeholders, showcasing digital simulations and a costed delivery roadmap

A Cohesive, Shared Vision

A typical EmbArrk™ engagement is highly adaptive and responsive to the information and understanding gained by each of the parties as the workshop progresses. Therefore, the precise scope and nature of activities can change during the engagement, subject of course to the mutual agreement of the parties.

However, due to the extremely collaborative approach involved in an EmbArrk™ discovery, it brings together all stakeholders to form a cohesive, shared vision and it is a highly efficient and effective way of engaging with busy stakeholders. Outcomes from an EmbArrk™ engagement have been designed to dovetail seamlessly into our development methodologies.

Typical EmbArrk™ Outcomes:

Shared project or program vision
High level release plan and/or roadmap
Visual (low fidelity) prototypes
Prioritised master story list
User personas and red route analysis

Our Case Studies

AI Powered Web Development

AI-driven software rewrite

AI Recommender System to Boost Engagement & Revenue

The post EmbArrk™ – Digital Solution Design appeared first on Arrk Group.

CheckmArrk™ Application Estate Maturity Assessment

Drashya Kuruwa — Tue, 14 May 2019 14:51:11 +0000

Assess Your Fitness for the Future with CheckmArrk™

Our application estate maturity assessment

Making Sure Your IT investment is Fit for Purpose

Implementing an IT system is often a significant business decision and investment, but all too often the focus of the organisation fades once it is up and running. Without the continued investment of time and resources, it can quickly become underutilised and outdated, resulting in lost business opportunities.

There needs to be a constant striving to ensure that all systems are truly ‘fit for purpose’ as they aim to support the business become more efficient and aligned to delivering specific business goals. With your digital strategy in place, the best place to start is by taking the pulse of your current application estate, to help you determine its fitness for the future.

Our CheckmArrk™ estate assessments provide a quick-fire application health check

CheckmArrk™ is Arrk’s application estate maturity assessment. It evaluates and provides recommendations as to how well your existing applications support your digital strategy and helps deliver measurable objectives, including goal alignment and how performance should be measured.

It is a comprehensive review that not only incorporates solution design, but also user adoption and future scalability. Each application has its own assessment model, with specific metrics dependent upon its expected outcomes.

Our CheckmArrk™ assessment will help you:

Reduce the cost involved in complex project planning

Remove the risk of failure of critical IT maintenance projects

Improve the productivity of core application analysis

Identify and mitigate any serious deficiencies within your application sets

The Playback

Our CheckmArrk™ assessment is underpinned our wealth of knowledge and experience surrounding the management of enterprise applications. It reviews your entire estate against a dashboard measuring each application against its defined metrics, combined with how well it is alignment with the strategic direction of your business.

Upon completion of the CheckmArrk™ assessment, your technical consultant will present back to you the following:

Dashboard

This measures your organisations application maturity across each of our CheckmArrk™ metrics

Quick Wins

Identify easy to win system or process improvements that will deliver immediate business returns

Roadmap

A high-level recommendation plan of how to maximise benefits in the short and long term

“Taking the pulse of your core applications to assess their fitness for the future”

Our Case Studies

AI Powered Web Development

AI-driven software rewrite

AI Recommender System to Boost Engagement & Revenue

The post CheckmArrk™ Application Estate Maturity Assessment appeared first on Arrk Group.

SoftmArrk™ – Software application review

Drashya Kuruwa — Tue, 14 May 2019 11:44:42 +0000

Create a Solid Foundation for Growth with SoftmArrk™

Our software application review methodology

Develop a vision of where your organisation needs to or wants to go

Establishing an effective software architecture is mission-critical for maintaining a competitive advantage. Making the right technical decisions, at the right time, is imperative to the continued success and growth of your businesses. Creating a solid foundation makes your platform scalable as well as increasing its performance, reducing costs and avoiding duplicity.

Software architecture helps you in implementing a vision. Looking at the architecture is an effective way to view the overall state of IT and to develop a vision of where the organisation needs to or wants to go with its IT structure.

Having defined software architecture also helps you prioritise conflicting goals. It facilitates communication with stakeholders, contributing to a system that better fulfills their needs. Communicating about complex systems from the point of view of stakeholders helps them understand the consequences of their stated requirements and the design decisions based on them. Architecture gives the ability to communicate about design decisions before the system is implemented when they are still relatively easy to adapt.

Ensure System Design Quality with SoftmArrk™

SoftmArrk™ is our comprehensive software application review and includes an in-depth investigation into a particular system and selective ‘deep dive’ code reviews. It is an effective way of ensuring design quality to deliver a system capable of fulfilling the quality requirements and to identify potential risks or address specific concerns.

The classical application of software application evaluation occurs when the architecture has been specified but before implementation has begun. Users of iterative or incremental life-cycle models can evaluate the architectural decisions made during the most recent cycle. However, one of the appealing aspects of software applications evaluation is that it can be applied at any stage of an application’s lifetime.

Our SoftmArrk™ application review covers four core elements:

Business Objectives

Defining the goals and objectives of the system under review

Output

Consensus of the success factors the system will be measured against

System Boundary Definition

Identifying the system architecture inc inputs and outputs

Output

Architrcture Design Context Conceptual Model (plus recommendations)

User Stories Review

Reviewing the jobs undertaken, matching code to processes

Output

XD (UX) Review

Code Review

System Health Check

Overall assessment against five key system metrics

Output

Summary report and recommendations for system improvements and optimisation

The Playback

Upon competition of the SoftmArrk™ review, we will present back to you the following:

Dashboard

This is a system health check summary across each of our SoftmArrk™ application review metrics

Quick Wins

Identify easy to win system improvements that will deliver immediate business returns

Roadmap

A high-level recommendation plan of how to maximise the application in both the short and long term

Whilst having standalone value, the outcomes from SoftmArrk™ have been designed to dovetail seamlessly into our Application Modernisation and Application Support Management engagement services.

Our Case Studies

AI Powered Web Development

AI-driven software rewrite

AI Recommender System to Boost Engagement & Revenue

The post SoftmArrk™ – Software application review appeared first on Arrk Group.

BenchmArrk™ Assessing Digital Readiness

Drashya Kuruwa — Thu, 09 May 2019 10:58:14 +0000

Assess your Organisations Transformation Readiness

Our BenchmArrk™ assessment measures your organisation’s readiness to maximise the impact of your digital strategy

Transformation is a journey, not an end state

Transformation efforts often fail because they are complicated endeavours that reach all parts of the organisation. Readiness is critical to success because it prepares your organisation for the complex task of Digital Transformation. It is about achieving better business results and the best business value in your transformation journey. Readiness is about not necessarily an end-state, but rather being in a constant state of readiness.

You don’t want to jump into Digital Transformation not knowing if your organisation has the capabilities to accomplish it effectively. Readiness gives you the knowledge and assurance that your organisation will achieve desired outcomes, and can also save your organisation time and money and even improve the profitability of the transformation.

BenchmArrk™ assesses your organisation’s cultural capabilities

A successful digital transformation is not, in fact, a technology-driven endeavor. It is first and foremost a cultural and organisational transformation. Digital technology is merely the catalyst.

Organisations that are successfully making this transition are doing so by developing capabilities in four specific dimensions called the Digital Enterprise Readiness Framework, assessed through our BenchmArrk™ methodology.

Operational Sustainability

Does your organisation have a stable base to operate from?

Organisational Agility

How quickly can your organisation react to change?

Strategic
Agility

How well does your organisation anticipate change?

Disruptive Culture

How receptive is your organisation to implementing change?

Our Proven Four Phase Approach:

Our BenchmArrk™ assessment is based on a series of surveys, interviews and analytical methods, with the end goal to identify strengths and weaknesses in your company’s digital readiness, and provide a plan for long-term improvement. As a leading technology solutions provider with strong digital transformation experience, Arrk can help you deliver strategic change through our four-step process:

Assessment Initiation

A collaborative meeting to schedule a start date and to agree on roles and responsibilities e.g. assigning an internal co-ordinator and the employee communication plan

Assessment Completion

The assessment gathers information from employees across the whole organisation using both an online survey tool and follow-up participant interviews

Analysis
& Report

Advanced analytical methods are used to interpret and understand the survey and interview data and a supporting report is produced

Present
Findings

Your dedicated Consultant presents back to your senior leadership team the results and supporting actionable insights across each of the four BenckmArrk™ dimensions

The Playback

Our BenchmArrk™ assessment is underpinned our wealth of knowledge and experience surrounding the delivery of digital transformational programmes. Through this knowledge, combined with the use of some of the most advanced analysis tools available in the industry.

Upon completion of the BenchmArrk™ assessment, your technical consultant will present back to you the following:

Capability Review

A comprehensive review of your current level of capability within each of the four dimensions, including an employee level comparison to highlight any potential hierarchy discrepancies

Quick Wins

The identification of a number of improvements that can be implemented in the short-term, that will deliver immediate tangible business returns across each of the four specific dimensions

Roadmap

A high-level recommendation plan of how to create a culture of continuous change in both the medium and long term across the whole of the Digital Enterprise Readiness Framework

Our Case Studies

AI Powered Web Development

AI-driven software rewrite

AI Recommender System to Boost Engagement & Revenue

The post BenchmArrk™ Assessing Digital Readiness appeared first on Arrk Group.

EMOTO Cloud Services

Drashya Kuruwa — Tue, 07 May 2019 15:46:26 +0000

Leverage the Best Use
of the Cloud with EMOTO™

A key driver to take advantage of other new associated technologies

Request a Call

Case Studies

Supporting the Adoption of New Technologies

The days when avoiding the Cloud was a defensible position for a business are gone. Recent research has shown that a move to the public cloud pays off in many tangible ways beyond less spending on hardware, as shown in the table below. Here we find that despite fears to the contrary, the Cloud helps businesses improve security. And, while many businesses believe data access on the Cloud is slower than on-premise, businesses on the Cloud are 60% more likely to report improved data access performance.

Supporting the Adoption of New Technologies

20%

more likely to report improved security

2x

More likely to see reductions in CapEx spending

60%

More likely to have faster access to data

However, the direct benefits of the public cloud just scratch the surface of the tangible gains businesses realise, and that’s because one of the most important benefits is how Cloud becomes a driver for organisations to effectively take advantage of other new technologies and digitally transform their business.

Leverage the Best Use of the Cloud with EMOTO™

Moving to the Cloud isn’t about shutting down your on-premise capabilities and putting everything in the cloud — it’s about adding the Cloud to your IT toolbox. Leading businesses utilise the best capabilities of both their on-premise and cloud systems to make each element perform at its best. If you want to leverage the technology of today, Cloud must be a key part of your IT infrastructure.

We have identified a defined Cloud journey that the majority of organisations are embarking on, broken down into five key competencies. We call this journey: EMOTO™

The Cloud Journey

Enablement

Cloud technologies are changing and improving very quickly and it is sometimes difficult to keep up with this innovation pace. Whether you are investigating, starting or executing Cloud adoption, Arrk will be there with you every step of the way.

Migration

We design, deploy and manage 24/7 the cloud architecture that best suits your business needs. We take responsibility of the migration of your business-critical applications to a cloud environment, focusing on scalability and performance while optimising costs.

Optimisation

By optimising your solution, you’ll gain or regain control over your public cloud spend and environments. You’ll be able to improve governance, manage spend, reduce risk, and increase the value your organisation gets from its cloud deployments.

Transformation

The Cloud is the perfect hatchery for Innovation and ideation, it allows organisations to rapidly and inexpensively develop and build out new ideas, services and products. Arrk helps you to design, develop and launch new digital services, with the Cloud playing a leading role in our ability to offer Rapid Digital Transformation.

Operate

Through our CloudmArrk™ managed services Arrk offers an ITIL‑based IT Service Management (ITSM) solution for organisations looking at a cost-effective way to operate Cloud estates. Using a variety of tools and techniques, we can maintain and provide comprehensive service management services, freeing up resources within your organisation for other tasks.

Cloud Solutions Aligned to the Needs of Your Business

For customers looking to implement cloud solutions, Arrk’s approach to cloud services seeks to understand business need first before getting into technology. We use a collaborative Lean-Agile discovery process which, depending on the organisation and the specific cloud challenge, may involve some or all of users of the system, business stakeholders, sponsors, product leads as well as members of the IT team.

Our experienced team of Arrkitects run a series of collaborative workshops to understand your as-is processes, how the current solutions are deployed, the persona’s that utilise those applications and the goals they wish to achieve. As we progress, we identify pain points, technical and business spikes that need to be addressed and, where appropriate to the customer, idealised to-be end states for your processes and cloud solutions. The outcomes from this process inform our cloud recommendations and help ensure that change is aligned to the needs of the business and isn’t simply technology change for technologies sake.

We work with Amazon Web Services (AWS), Google Cloud Platform (GCP) and Microsoft Azure. We deliver cloud services that are right for your business.

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Why choose us?

Advantages

Experienced employees who
serve customers globally.

Advanced 20+ years
of experience

Partnerships with leading
technology companies.

Focused on long term
client relationships

You Know Your Business, We Know the Technology

Connect us to Convert your Idea into Reality.

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Arrkademy™ Training and Development

Drashya Kuruwa — Tue, 30 Apr 2019 10:25:38 +0000

Maximise Performance and Productivity with the Arrkademy™

Our comprehensive range of training and development programmes

The smarter way to get more from your IT investment

A structured training and development program ensures that employees have a consistent experience and knowledge background. This is particularly relevant for company’s processes when customers are involved so that all individuals can deliver a consistent customer experience.

It’s also important not to leave training too late. Bad user habits can very quickly become the norm and be passed on to other colleagues within the team. And don’t forget new starters, they deserve the same level as training as everyone else. Effective training will also build the employee’s confidence because they have a stronger understanding of the systems that they are using. This confidence often has a massive impact on user adoption of new systems, and pushes people to perform even better and think of new ideas to improve the system or process.

Continuous training also keeps your employees on the cutting edge of industry developments. Employees who are competent and on top of changing industry standards help your company hold a position as a leader and strong competitor within the industry.

The Arrkademy™ - Investing in Your People and Technology

To help you maximise the potential of your investment in technology and to enhance the skills of your employees, we have established the Arrkademy™ to provide a comprehensive range of training and development programmes, maximising the adoption and optimisation of your applications and to improve your working practices.

With over 20 years’ experience of delivering systems and training, we’ve been able to formulate the best training style and approach that satisfies both employee and employer objectives. Most users won’t have a strong IT background so talking in technical jargon won’t do any favours and is likely to just scare them off. Explaining what benefits each process will bring is also essential so they understand the ‘why’ as well as the ‘how’.

Our training approach is based around four key pillars

Hands-On

Users learn by doing, not by watching. Therefore, tutor-led interactive sessions are always more effective than watching a trainer. This way they can see how it will work in a real situation, witness the benefits first-hand and are more likely to remember how to do things. This approach works best with small group sizes of 6-8 people.

Persona Based

Tailoring the training to different roles (sales, marketing etc.) is extremely important. You can focus efforts on the functionality and processes that specific departments will use on a daily basis, which will help them be more productive and achieve their individual targets and goals.

Experience Based

When you train at go-live, it is important that users learn to walk before they can run. But beyond that, as users get more experienced, this is the time where they can get productive in the system. Not everyone needs advanced knowledge of the system, but it is good to have a number of super users who can act as ‘System Champions’.

Real Life Scenarios

Learning is always more relevant if everyone can apply the training in the context of their own customised system. Generic training can demonstrate how core functionality works, but in order to make it part of employee daily routines and habits, it is important that the training mirrors the actual system or process they will be using.

Flexible and Enjoyable Training Solutions

Our training sessions are available on-site at your premises, at a convenient location close to your offices or from our head office in Manchester. Each course is bespoke to your business processes and learning objectives, which are agreed in advance during a training preparation session with your allocated trainer.

We can provide either end-user training or if you have your own training function, we can run specific ‘train the trainer’ sessions.

We offer a range of training courses based around the three core modules.

Software Application Training

Improve the adoption and business value of your core systems, with our company-specific end-user training courses. Foundation, Advanced and Manager levels are available depending on your experience and needs.

Microsoft Dynamics CRM
SharePoint
Power BI
Office 365

Cloud Technology Training

Choose from our extensive list of cloud computing courses to learn cloud computing essentials for your role. Gain skills in Microsoft Azure, Amazon Web Services (AWS), cloud security management and other cloud and virtualisation topics to help you no matter where you are in cloud adoption.

Skills Training

Modern organisations are defined by their ability to quickly recognise evolutions in business, and technology trends, then rapidly and effectively deliver value to the customer. Improve your awareness and application of these core technology competencies