Solutions Archives - Arrk Group https://www.arrkgroup.com/tag/solutions/ Software That Works Thu, 21 Nov 2024 06:10:30 +0000 en-GB hourly 1 The long and winding code – or Power Platform? https://www.arrkgroup.com/thought-leadership/long-and-winding-code-or-power-platform/ Wed, 18 Sep 2019 09:40:29 +0000 https://www.arrkgroup.com/?p=17308 The post The long and winding code – or Power Platform? appeared first on Arrk Group.

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The long and winding code - or Power Platform?

By Team Arrk

4 mins read

Coding can be a daunting skill to acquire. Not only is it about learning a new language and potentially new software, but it also requires a lot of hours of practice. But getting on the road to code doesn’t have to be long and winding, with new solutions making it simpler to get into coding, this could be your time.

In the recent months following the Microsoft Inspire event, you might have heard a lot about the ‘citizen developer’. A phrase coined from custom app and workflow building suites such as Power Platform, it’s where both developers and non-technical users have the capability to build apps from a set of low code or no code templates – bringing development out of normal IT roles.

If you’re new to coding, or want to see if you’ve got the knack, Power Platform is a great way to be introduced to the world of app building (PowerApps), automating business processes (Microsoft Flow) and business data reporting (Power BI) without having the expertise of a coder.

We’ll run through some key terms and tips in this blog to get you started on Power Platform – because who knows, this could be the starting block to your coding (or no coding) career!

 

What is Power Platform?

Made up of three products (PowerApps, Power BI and Microsoft Flow), Power Platform “improves productivity across your business with an integrated application platform”. With the mantra around citizen developers, Microsoft prides itself on the fact that Power Platform gives everyone the ability to build business solutions, no matter their technical expertise. So that’s why it’s a great start for anyone wanting to get more technical as it’ll help teach you the processes needed without the coding skill. But when you are ready to get into your coding shoes, you’ll be ahead of the curve.

 

Tip #1 PowerApps

With templates galore, people have been known to create an app in a day (or even hours) with the PowerApps product. But to start, get to know the different templates before rushing in and always choose one that’ll deliver your business goal. Intrigued about how the templates were built? You can dig deeper and edit template functions to see the step by step process it took to build them. That way you can replicate your favourite template sections into your own application from scratch as the template will have shown you the steps needed, turning your low code product into a coding education tool.

 

Tip #2 Power BI

With a feel similar to Excel, you should excel at the Power BI product if you are already into your spreadsheets. However, our top tip is that you shouldn’t replicate how you manage data in Excel with Power BI as there’s not a direct correlation. To kick-off with the basics, if you’re a fan of Pivot Charts in Excel (who isn’t??) the closest thing to try in Power BI would be the Matrix, but to start more simply, you can use Column Charts and Tree Maps to create a basic pivot table-like view.

 

Tip #3 Microsoft Flow

Although not requiring any coding skills to make a Microsoft Flow, you can investigate the code behind the process to understand more. Flow uses really simple frontend blocks to help create the flow you’re building, but if you wanted to understand how this translates into backend, use the ‘Peek code’ option in the ‘…’ menu and you can see how the actions you’re taking are affecting the code. A really handy tip if you want to understand more about the code behind your flows.

 

Whether you are new to Power Platform, or are a seasoned expert, encouraging more people into acquiring technical skills is a must for future innovation – so is why Arrk is supporting #NationalCodingWeek this week. Head to their website for some great tips and tools for both schools and businesses.

And if you’re interested in optimising and adopting your full Microsoft Office 365 suite in your company, including your Power Platform apps, then we can help make it your best tool yet.

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Application Modernisation – not as black and white as it seems https://www.arrkgroup.com/thought-leadership/application-modernisation-not-as-it-seems/ Wed, 14 Aug 2019 08:47:38 +0000 https://www.arrkgroup.com/?p=15644 The post Application Modernisation – not as black and white as it seems appeared first on Arrk Group.

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Application Modernisation – not as black and white as it seems

By Arrk Team

5 mins read

You’ve established your legacy system isn’t meeting your constantly evolving needs, but the thought of scrapping it and starting afresh is waking you up in the middle of the night. Surely there must be a way to modernise? But how much time and resource is it worth investing to reduce your technical debt? And how far do you go before you finally admit defeat?

At least you can feel safe in the knowledge that you’re not alone in battling this conundrum. According to MIT, 67% of C-level executives would like to completely replace their core legacy systems, but at the same time, 70% say they’d like to keep their systems as long as possible. To replace, or not to replace? That is the question.

Choosing how far you modernise doesn’t have to be a black or white solution though; it should encourage a whole spectrum of different methods and processes to be explored. From re-hosting and re-factoring through to a complete re-build – application modernisation is what you make of it.

Before deciding which route to go down, you need to ask yourself some important questions about why you’re having to modernise your application. Has the scope or specification of your application changed? Does it still fulfil your business requirements? How well is your system performing or is the source code still supported? By answering these questions you’ll be on the way to finding the right solution.

With a wide range of modernisation options available (and multiple combinations), it can be a bit of a minefield to work out the most appropriate solution for your given situation. But by establishing why you want to modernise, it will lead you on to figuring out how to modernise. Discover below the variety of methods of modernisation out there…

 

 

Encapsulate

Your system’s performing well and meeting most of your business requirements, so you’ve established nothing drastic needs to change. However, you want to improve performance and increase the scope. In this scenario encapsulation will help you leverage and extend your application’s features and value through encapsulating the data and functions.

Re-host

Your application seems to be meeting most of your business requirements, however it’s not operating in the optimum environment. Through re-hosting you can simply re-deploy the application component to another physical, virtual or cloud infrastructure without having to alter the application code or modify features and functions.

Re-platform

If application performance is your main concern, then this might be solved by re-platforming. By making minimal changes to the code to adapt to the new platform without changing the code structure or the features it provides, migrating the application component to a new runtime platform should improve your performance.

Re-factor

If you’re experiencing performance issues but your business requirements have changed too, then re-factoring your application would be beneficial. Involving restructuring and optimising your existing code without changing its external behaviour, re-factoring is a step up from re-platforming and involves a deeper dive into the application.

Re-architect

Is your system not running quite the way you want it, but nothing seems to be standing out as the main issue? Perhaps re-architecting is the answer. By materially altering the application code so you can shift it to a new application architecture, you can now fully exploit new and better capabilities of the application platform.

Re-build

You’ve identified that the critical issue you’re facing is that you’re using outdated or unsupported code. This is inherently risky as it’ll be difficult to maintain and ultimately run effective tests. Therefore, re-building or re-writing the application component from scratch while preserving its scope and specifications, would be the preferred option.

Replace

If you’ve explored all the alternative methods of modernising but none have the capacity to solve your issue, unfortunately it seems that replacement is your only option. As your scope has changed significantly your current application has become redundant and although it’s a drastic measure, it would be best to eliminate the former application component altogether and take the new requirements and needs into account.

 

Modernising your applications isn’t a quick decision to make. But by taking the time to explore your options, rather than maybe going straight to Replace, means you could get the best of both worlds – a modernised, flexible and scalable system that also retains the originality of why you kept the system around in the first place. Multiple issues, such as performance and a sub-optimal environment, may also mean a combination of options can be chosen. For example, you can both re-host and re-platform to tackle multiple issues in one move.

Whichever route you go down, effective application modernisation is what you make of it – it’s more than a just a decision between staying put or completely changing. However, the most important driver is to ensure that architectural and technical change are aligned to the needs of the business and isn’t simply technology change for technology’s sake.

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Maintenance or modernisation? Build a legacy with your legacy systems https://www.arrkgroup.com/thought-leadership/maintenance-or-modernisation-build-a-legacy-with-your-legacy-systems/ Thu, 02 May 2019 09:46:41 +0000 https://www.arrkgroup.com/?p=14615 The post Maintenance or modernisation? Build a legacy with your legacy systems appeared first on Arrk Group.

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Maintenance or modernisation? Build a legacy with your legacy systems

By Team Arrk

5 mins read

Are your legacy systems a millstone around your neck and/or swallowing up valuable internal resource? When left behind in a business’ digital transformation, clunky legacy systems can affect a company’s speed to market as well as the ability to be reactive. If that rings a bell, the good news is that legacy systems don’t have to be a burden. Instead of working against you, they can work with you and become the foundation on which your business moves forward on its digital journey.

In a recent survey, 72% of C-suite executives stated that their legacy systems hamper their ability to migrate to new technologies and make their IT functions less responsive to market change. In any industry, having a competitive advantage and being quick to adapt to change in the market is integral for success – a legacy system that holds you back and decreases your competitive edge is therefore competing against your business goals.

There’s no solution that’ll fit every company, but there are two overarching routes you could go down; either modernising your legacy systems and making it fit for the future, or if it is fit for purpose, passing the responsibility of the support and maintenance to an external provider to free up valuable development resource in-house to focus on new innovations.

 

Modernisation

Sometimes, it’s simpler to take the easy route and implement additional applications instead of fixing what you’ve already got. But if your focus is on reducing your technical debt as well as aligning architectural and technical change to the needs of your business, modernisation could be the answer. Maximise the system you have already and make it work for you, while at the same streamlining and centralising your systems.

Cost is a big factor when it comes to updating and modernising, but an upfront cost that means a long-term solution rather than multiple smaller ‘band-aid’ costs spread over time – there’s no competition. If it means your bespoke software now has greater functionality and has realigned all your business processes, there’s no doubt that updating and modernising your legacy systems creates greater efficiency.

Of course, the size of the project will greatly impact your decision to allocate budget. From re-platforming your legacy with minimal code changes, to a complete re-build where the specifications stay the same, but you re-write the application component form scratch, it’s not a light decision to go down this route. But with increased speed to market, higher adaptability to market change, increased scope for innovation as well as increasing the capacity to manage new demands – it might just be worth it to turn your legacy systems into legend.

Additional ways to approach your modernisation can include re-hosting your system on the cloud or or even a full replacement – to discover all seven ways Arrk can assist your modernisation, discover our RemArrk™ application modernisation framework.

 

Maintenance and Support

When you do have a system that’s fit for purpose, but your team are bogged down in bug fixes, or you’re over reliant on one individual to manage it, outsourcing the support and maintenance of your legacy systems becomes the logical route.

Freeing up resource of your internal digital teams is one of the main reason’s companies look to outsource. Keeping staff motivated and happy should be a priority, but if a team of developers are required to constantly fix legacy system issues rather than developing new ideas – motivation can start to halter. By handing over the maintenance to an external provider, your digital teams can now focus on new innovations and look to the future.

Equally, if an individual who created the system wants to move onto new projects but can’t as they’re the only one with the know-how, they’ll often be stuck in that position until documentation of the system can be done. A massive benefit to handing over the maintenance is that it’ll have to be documented to allow the external team to manage and develop the system. So even if the outsourcing is a temporary fix for only a few months, the lasting legacy of the documentation will mean that multiple people will have access to the system’s processes and not just a sole responsibility.

This approach also means you now have more time to evaluate which direction you want your business to go in. While bug fixing and concentrating on support, roadmapping your company’s digital future might have taken a backseat when everyone knows this should be at the forefront of any growing business. Handing over the responsibility to an external party can therefore help to relieve some essential strategic planning time while your systems are being looked after.

Lastly – outsourcing can be the most immediate solution as straightaway you’ll have the appropriate skill-set at your fingertips. Not only that, but with a dedicated team, the ongoing development of the system will become part of day to day life. So as your team matures from being involved in innovative new projects rather than legacy management, your legacy system will also mature alongside.

 

Modernisation and maintenance offer two different solutions to grow, develop and refine your legacy systems. They can also work hand in hand to both mature your teams and mature your digital road map. Whether you choose one option, or both, making your legacy lightweight and nimble instead of a burden, is a sure-fire way to propel your business further to the front of the digital space race. Discover our COMPLIMENTARY legacy system review now.

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CRM Training https://www.arrkgroup.com/service/crm-training/ Tue, 19 Feb 2019 09:43:11 +0000 https://www.arrkgroup.com/?page_id=13265 The post CRM Training appeared first on Arrk Group.

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CRM User Training

Increase the productivity and adoption of your CRM with tailor-made training

An investment that reaps rewards

There’s a virtuous cycle in CRM systems: the more users who adopt the system, the more data will be entered. The more credible and meaningful the CRM data, the more valuable an asset it is for all users. The more valuable the asset, the easier it is to get more users leveraging and contributing to the system. Even if some users become spectacularly effective thanks to CRM usage, if you only have pockets of usage across different roles you end up with an inconsistent customer experience and failed objectives.

It’s imperative that you fully train your team. Using CRM software can be a steep learning curve, presenting a challenge even for relatively tech-savvy people. Cutting down on training time might seem like a good way to trim the project’s budget, but in practice it usually results in low user adoption rates and increased risk of CRM failure.

Our proven approach to training

With over 20 years’ experience of delivering CRM systems and training, and specialising in Microsoft Dynamics 365, we’ve been able to formulate the best training style and approach that satisfies both employee and employer objectives. When implementing CRM training for your users, it is important that the focus is on the processes and not the technology itself.

Most users won’t have a strong IT background so talking in technical jargon won’t do any favours and is likely to just scare them off. Explaining what benefits each process will bring is also essential so they understand the ‘why’ as well as the ‘how’.

It’s also important not to leave training too late. Bad user habits can very quickly become the norm and be passed on to other colleagues within the team. And don’t forget new starters, they deserve the same level as training as everyone else.

Our training approach is based around four key pillars:

Hands-On

Users learn by doing, not by watching. Therefore, tutor-led interactive sessions are always more effective than watching a trainer. This way they can see how it will work in a real situation, witness the benefits first-hand and are more likely to remember how to do things. This approach works best with small group sizes of 6-8 people.

Persona Based

Tailoring the training to different roles (sales, marketing etc.) is extremely important. You can focus efforts on the functionality and processes that specific departments will use on a daily basis, which will help them be more productive and achieve their individual targets and goals.

Experience Based

When you train at go-live, it is important that users learn to walk before they can run. But beyond that, as users get more experienced, this is the time where they can get productive in the system. Not everyone needs advanced knowledge of the system, but it is good to have a number of super users who can act as ‘CRM Champions’.

Real Life Scenarios

Learning is always more relevant if everyone can apply the training in the context of their own customised CRM system and database. Generic training can demonstrate how core functionality works, but in order to make the CRM part of employee daily routines and habits it is important that the training mirrors the actual system they will be using.

Fast track your CRM implementation

We can reduce the cost of your CRM implementation by 20%
Discover our FastTrack model…

Flexible and enjoyable training solutions

Our training sessions are available on-site at your premises, at a convenient location close to your offices or from our head office in Manchester. Each course is bespoke to your business processes and learning objectives, which are agreed in advance during a training preparation session with your allocated trainer.

We offer a range of training courses based around the three core modules within Microsoft Dynamics 365.

Please Note: Training sessions are not for making changes or running fixes. If something unexpected is found this can be parked and fed back, but the training has to continue.

Discover Dynamics 365 training for...

Sales

Turn relationships into revenue

You’ll learn the core features and functionality of the platform including lead and sales opportunity tracking, data analysis and essential built-in tools. You’ll use these skills to help improve the sales process allowing your business to sell more, faster.

Typical topics include:

  • Creating a customer organisational structure
  • Managing Leads and Opportunities
  • Managing relationship and sales analysis
  • Managing the sales process
  • Improving sales performance
  • Managing customer information

Foundation, Advanced and Manager levels are available depending on your experience and needs.

Marketing

Turn prospects into business relationships

You’ll learn how to turn prospects into business relationships and how to nurture more sales-ready leads by moving beyond basic email marketing, automating processes, and make smarter decisions to maximise your marketing ROI.

Typical topics include:

  • Managing segments and lists
  • Creating and executing campaigns
  • Importing new data
  • Using dashboards and charts to measure performance
  • Creating and distributing surveys
  • Working with Social Engagement

Foundation, Advanced and Manager levels are available depending on your experience and needs.

Service Management

Earn customers for life

You’ll learn the core features of the service management module and how it helps organisations track information about cases, customer complaints or requests, and small projects.

Typical topics include:

  • Getting started with service management
  • Cases and the service management process
  • Queues and contracts in service management
  • Working with cases in the case grid
  • Managing knowledge records
  • Customising service dashboards and charts

Foundation, Advanced and Manager levels are available depending on your experience and needs.

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Portals https://www.arrkgroup.com/service/portals/ Mon, 14 May 2018 10:49:04 +0000 https://www.arrkgroup.com/?page_id=8488 The post Portals appeared first on Arrk Group.

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Portals

Providing immediate access to customers’ service needs

Providing a Streamlined Experience Across All Channels

Advancements in technology have changed the approach and expectations of customer service. Providing a means for speaking to someone when needed is still an essential service that many businesses must provide, but self-service has emerged as the preferred choice for many people. This self-service approach means granting customers the ability to quickly access and receive information without direct involvement from businesses. This is more aligned with new expectations for companies to provide a streamlined experience across all channels. This means that the website, mobile app, customer portal, and physical location should all be in-sync with one another. Companies that can successfully accomplish this will receive high customer satisfaction.

Portals give the customer immediate access to their service needs and businesses benefit with a reduction in support costs. Customers are granted 24/7 access to make purchases and payments while businesses are open to many more opportunities for generating revenue. When portals are planned and implemented appropriately, they have a positive impact on an organisation’s productivity and IT customer satisfaction. A good self-service portal delivers tangible benefits to service desks, end users and the business as a whole.

Building an online charity donation and payment portal

Read the full case study

Our Proven Four Step Methodology

An increasing number of businesses are recognising the benefits of reliable and dedicated portals for improving the company’s overall brand image. Not only that, companies that want to stay ahead of the game need to adapt to the new ways of communication than just following the traditional rules that have defined customer service in the past. Portals provide customers with instant access to information, allow personalisation, and save valuable time and organisational resources. Consequently, 60% of businesses expect to implement portals within the next 12–18 months.

With more than twenty years’ experience partnering organisations to deploy digital initiatives, Arrk continues to lead the way in helping companies select and deliver innovative technology applications. Our user first approach centres our delivery methodology, which is a developed, proven and refined approach to solving complex business and technology problems, FAST.

Our broad, flexible methodology and toolset are capable of being adapted and shaped for a wide range of different Customer needs, whilst retaining at their heart a set of consistent, fundamental core principles.

We can help organisations address strategic change through our trade marked delivery pillars:

Discover & Design

Using our EmbArrk™ discovery methodology we comprehensively define and document the business requirements, which are then used as our guideline to scope and shape the required customer solution.

Build

With our Agile@Arrk™ development methodology, we combine flexible software engineering practices and expertise to deliver as fast as possible using our distributed development teams.

Release

Our software deployment services reduce the release time and makes the process error free. During this phase we consider not only the installation and configuration but also the environment we are deploying to.

Support & Evolve

Maintenance and evolving development ensures solutions are kept healthy to deal with changing technical and business environment and fines tunes all elements to improve system performance and to address vulnerabilities.

Improving Your Customers' Experience

Arrk has a track record of success in self-service portals that drive efficiency, reduce operational costs, encourage employee retention, and improve customer experience. At the heart of our offering are three core portal offerings:

Customer Portal

Customers have never been so connected, across social media and beyond. A dedicated portal allows you to engage with them 24/7. Responding quickly to customer demands increases satisfaction, improving retention. Signing enquiries off faster also helps reduce support costs.

Supplier Portal

You value the relationships you’ve built with suppliers. Offering a central access point keeps them engaged and happy. That relationship is a two-way street. Having partners share information using your portal reduces your admin burden. A competent supplier portal is also a shop window for your business. Including a registration process is a great way to land new suppliers.

Intranet / Employee Portal

Better internal communications begin with a bespoke intranet. Your virtual home should be your employees’ first port of call. The information they need is now just a click away, at any hour of the day, by web or mobile. Personalisation makes it a unique experience for each employee. Where one sees training options at log in, another is reminded to update staff details.

Let's talk

For more information on how Arrk can help your organisation, contact our team today.

 

Find us at:

Arrk

Colony Jactin House, Suite 1.04, 24 Hood Street

Manchester

M4 6WX

 

Call us on:

+44 161 531 4838

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Office 365 https://www.arrkgroup.com/service/office-365/ Tue, 08 May 2018 14:10:37 +0000 https://www.arrkgroup.com/?page_id=8423 The post Office 365 appeared first on Arrk Group.

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Office 365

The future of office productivity and collaboration

Unleashing the benefits of collaboration

Addressing customer needs today requires collaborative efforts of all employees. Across your business all departments need to come together to provide a rich customer experience, critical in today’s rapidly changing and competitive environment. This is a challenge for many organisations as employees, workspaces and customer information might be trapped across multiple silos, separated by department, geography, and in many different tools.

Digital collaboration solutions are transforming the way in which organisations can engage customers in a unified manner through successfully connecting people, information, digital tools, and company communications in one convenient place.

Embracing digital collaboration, organisations are better equipped to empower employees, reduce misaligned data, limit disengagement, and drive collaboration to get things done. Through sharing knowledge and combining ideas with others, it helps to meet the pressures of customer demands and expectations.

Our proven four step methodology

Today’s digital collaboration platform provides a great deal of innovative capabilities, closely integrated with your business applications. The resulting digital workplace leads to engaged and productive employees as well as an innovative and enduring company culture.

With more than twenty years’ experience partnering with organisations to deploy digital initiatives, Arrk continues to lead the way. We help you to implement digital technology as well as drive transformative business change. Our extensive experience enables us to take a pragmatic approach, whether you’re looking to introduce a tactical solution into your business, or implement a strategic business change. Our user first approach centres our delivery methodology. Developed, proven and refined it helps to solve complex business and technology problems, FAST.

Our broad, flexible methodology and toolset are capable of being adapted and shaped for a wide range of customer needs, while retaining at the heart a set of consistent, fundamental core principles.

We can help organisations address strategic change through our trade marked delivery pillars:

Discover & Design

Using our EmbArrk™ discovery methodology we comprehensively define and document your business requirements, which are then used as our guideline to scope and shape the required customer solution.

Build

With our Agile@Arrk™ development methodology, we combine flexible software engineering practices and expertise to deliver as fast as possible using our distributed development teams.

Release

Our software deployment services reduce the release time and makes the process error free. During this phase we consider not only the installation and configuration but also the environment we are deploying to.

Support & Evolve

Maintenance and evolving development ensures solutions are kept healthy to deal with changing technical and business environment, and fines tunes all elements to improve system performance and to address vulnerabilities.

Enabling you to achieve a competitive advantage

View our most recent projects

Microsoft Office 365 - Best in Class

To help you lead the way in organisational-wide improved productivity, efficiency and teamwork, Arrk delivers a best-in-class cloud-base centred on Microsoft’s Office 365 service bringing together the best tools for the way people work today.

Combining apps like Excel and Outlook with powerful cloud services like OneDrive and Microsoft Teams, Office 365 lets anyone create and share anywhere on any device.

More cost-effective than ever before, Office 365’s digital collaboration platform provides rapidly deployable innovative capabilities, which you can closely integrate to business applications, enabling you to drive…

Productive workforce

An employee centric digital workplace in which they can find information and knowledge quickly to get things done efficiently – and with the customer at the centre.

Engaged employees

Increased employee engagement through closer collaborative interactions, social connections, and more efficient company communications.

Efficient company communications

Leveraging traditional content displays and two-way social communication channels to get your message heard.

Successful cross-team projects

Cross-functional initiatives can get up and successfully run in minutes, wherever contributors are.

High-impact Innovation

As your collaborative open culture becomes the norm, you can unleash your organisation’s innovation potential.

Strong partner and customer community

Invite your partners, customers and community to engage and collaborate with you.

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